Customer Assurance & Privacy

Customer Assurance

  • We strive to provide the best quality, value & service to meet the needs of our customers as defined in the Sales of goods Act S14(2), Consumer Protection (Fair Trading) Act and Lemon Law.

  • We offer a 5 working days cooling period, (excluding Saturday, Sunday & public holidays) during which you may request for a full refund for all products & packages purchased.

  • We allow for all packages to be transferable or exchangeable for products/services after the 5 working days cooling-off period.

  • Packages purchased have a validity of 1 year from purchase date but may be extended upon written request by the customer before expiry. We will issue a new certificate of insurance upon extension of package validity.

  • We accept original spa vouchers which have to be presented prior to treatment.

  • We do not perform pressure selling by the therapist during treatment & in the treatment room.

  • We will honour all prices stated in the spa menu, shelf talker, advertisement & promotion which includes 9% GST.

  • We will display discounted price clearly in the spa.

  • We accept payment mode in cash (SGD), Nets, Visa, Master, & cheque.

  • We will inform and seek customer approval in advance, for any additional services and top up services or upgrade of product.

  • We will honour the prices quoted at the time of booking for treatments & spa packages & other related services.

  • We serve both male & female customers.

  • We are committed to ensure all customers’ data is strictly private.

  • Service guarantee is to provide (e.g change of therapist within first 10 min of treatment)

  • We are committed to our therapist being formally trained to meet training standards in accordance with prevailing CAT 1 requirement stipulated by the Licensing Authority.

Privacy Policy

  • Your Privacy
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    Strictly Necessary Cookies

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    Performance Cookies
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    Functional Cookies
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    Targeting Cookies
    These cookies may be set through our site by our advertising affiliates. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. They may be used by those companies to build a profile of your interests and target you with relevant adverts on other sites.  If you do not allow these cookies, you will experience less targeted advertising.